FAQS

  • When is payment due?

    A 50% deposit is required when you reserve your event date.  The remaining 50% is due three days before your event.  You will receive an invoice with a payment link for secure online payment.

  • What payment methods are accepted?

    We accept all major credit/debit cards and direct bank payments.

  • What's included in the rental price?

    Our base price includes rental of the equipment for a 24-hour period, along with professional setup and removal.


    Some items, such as dance floors, may require additional preparation to ensure safety for all guests.  In these cases, an additional charge will apply.

  • What does the package price include?

    The price listed for each package includes all of the items listed in the package description, along with setup and removal of those items (tents/tables/chairs/etc).


    Delivery may also be included, depending on event location.


    Sales tax is NOT included in the package price and will be added to your invoice.

  • How much does delivery cost?

    At this time, Alamo Premier Rentals does not offer customer pickup of rental items.  All rental equipment will be delivered to and picked up from your event location.  Delivery fees noted below are calculated based on your distance from our location (78245) and may be included with your order, provided it meets the pre-tax thresholds below.


    • 0-10 miles - $30 (included with purchase of $250+)
    • 11-20 miles - $60 (included with purchase of $500+)
    • 21-30 miles - $90 (included with purchase of $750+)
    • 31-40 miles - $120 (included with purchase of $1,000+)
    • 41+ miles - Call us for a custom quote

  • What discounts do you offer?

    At Alamo Premier Rentals, we want to make your event as affordable as possible.  


    We are proud to offer the following discounts:


    • Package discount (reflected in website price)
    • Multi-day discount (ask us about details and availability when scheduling your event)
    • Military and first responder discount (upon confirmation of valid ID)
    • Social media discount (when you follow us on Instagram)

    All discounts are applied to the rental subtotal before taxes.

  • What is your refund policy?

    Once booked, the 50% deposit is non-refundable.  However, that full amount will be held as a credit until it has been used for future services.  Whenever possible, we will work with you to reschedule or modify your event to better suit your needs.


    In most cases, cancellation must occur at least 48 hours prior to the scheduled delivery timeframe.

  • What is the setup/removal timeframe?

    Delivery/setup will occur the day of your event, generally within 4-6 hours of event start time.


    Takedown/removal will occur the day after your event, typically in the morning.


    Timeframes for each will be confirmed when your event is scheduled based on day of the week and start time.


    Delivery/setup/removal outside of normal business hours may incur an additional charge.

  • How long does setup/removal take?

    Setup/removal time can vary significantly depending on the quantity of items rented, but will usually be somewhere between 30 minutes and three hours.  


    For instance, an event with only tables and chairs can easily be completed within 30 minutes.  However, a larger package with a tent and/or dance floor can take 2-3 hours.  We will provide our best estimate at time of event booking.

  • What are my responsibilities as the customer?

    In order to ensure the best possible experience for you, we require your cooperation with the following:


    • Someone over the age of 18 must be present during the setup and removal timeframes we provide you.
    • All event areas must be cleared of any debris and prepared for setup prior to our arrival.
    • Grass should be cut at least 48 hours prior to setup to avoid staining tents and tablecloths (or your guest's shoes).
    • Dogs/pets must be properly secured during setup and removal.
    • Remember to turn off sprinklers prior to event, if applicable.
    • Fire pits and smokers must never be used under tents and should be kept at least 100 feet away to avoid staining the tent.
    • All trash/decorations/personal items/etc must be cleared from tables and chairs prior to removal.
    • Please do NOT wash tablecloths if rented for your event.  They can be left on tables and we will handle during removal.

Still have questions?